My dog came here for a diagnostic and unfortunately found out she had cancer. They gave me two options and i chose the meds but after seeing no progress they made the goodbye process less painful. It still hurt but my sweet Lucy went fast and with no pain, even had flowers delivered to my house. I am grateful for them. Thank you, I’ll always be grateful that you all did everything possible before the hardest decision of my life. 💛
I am happy and sad. This review replaces an old one (I hope).
In the old review I praised Dr Szanto and his staff for providing all the basic services that one needs for their pets, checkups, vaccines, skincare, stumic issues, a surgery, and several boardings. I was completely happy with the care my dogs, Bosco & Boa, received. There was nothing sad about that review. All the news was good and I am very thankful.
Now, after 13 years, I am still thankful for the excellent Healthcare my dogs found at Twin Falls Vetranary Clinic & Hospital, but I am also sad, because I lost my most handsome friend and confidant, my Bosco. He was in his 15th year of life and simply ran out of gas.
I suffered 3 major losses in my life, my Grandmother, my wife, and now my Bosco. I don't know why these are so hard when other losses seemed normal. My guess is they sort of lead one to the other.
Anyhow, now when I want to write a review and thank the team for helping my dogs all these years, I read through all the one star reviews and find myself even sadder. I think people are spoiled and short-sighted, because they don't appreciate reality. They don't appreciate having a Vet available 5+ days a week. They don't appreciate having their call answered by an actual person. And they clearly don't realize that everyone wants their pets cared for which means Dr Szanto and his staff are busy, almost all the time.
I know there are also money issues that matter.
My wife's dog, years ago in another state, had a tumor that needed to be removed. It cost a lot of money by our measure. We decided to do the surgery but we also decided we would not do a second surgery if the condition returned. It eventually did return and we went with comfort care only after that.
So my opinion is that people who wrote the one star reviews simply could not see through their anguish that Healthcare is difficult at every level. I myself called in a panic the first time I noticed Bosco was drinking water like a young pup, when he was actually an old geezer like his dad, meaning he choked up, spit up, and hacked up, whatever he just drank.
So now, I simply want to thank the team for all the great care Bosco received over the years and especially the last six months. I loved that dog more than I knew. His last day was crushing for me. It was a losing my Grandmother and Wife all over again.
I could not possibly tell anybody that day how much I appreciated the work they do and the care we got. They made it possible for Bosco to live 3/4s the way through his 15th year. I never had a dog live that long before. Bosco and I both got great care. His was medical. Mine was coaching. Thank you, Twin Falls Vetranarian Clinic & Hospital, JRB, Bosco's Dad.
P.S. in case the picture posts correctly, Bosco is on top while Boa is just sleeping.
Called because our dog had a uti all night and needed to see the doctor badly. The woman on the phone took all her information, my information, and then rudely told us to find somewhere else. When I asked why, she dismissed me and hung up on me. Would never trust such callous people with a pet, especially when you're going to be paying them several hundred dollars.
