Mountain River Veterinary Hospital

Mountain River Veterinary Hospital is a small-animal clinic in Rigby, Idaho that treats dogs and cats. Reviews describe care ranging from orthopedic surgery and follow-up therapy to routine vaccinations, with both positive experiences and complaints about post-surgical handling and communication.

Services

•Dog and cat veterinary care
•Orthopedic procedures mentioned in reviews, including fracture repair with pins and TPLO surgery
•Post-operative follow-up care, including pin removal, monitoring swelling, and therapy/rehabilitation support
•Routine vaccinations mentioned in reviews, including rabies and bordetella
•Boarding services for dogs

Pricing

No published pricing information is available.

People

Ashley is mentioned positively in connection with boarding care; individual veterinarians and a billing manager are referenced in reviews but not named.

Reviews

Google shows a 4.6/5 rating from 636 reviews. Reviewers frequently describe friendly front-desk interactions and knowledgeable, compassionate doctors, with specific praise for surgical care and follow-up during a dog’s injury recovery, and for boarding support. Critical reviews raise concerns about post-surgery cleanliness and monitoring, medication dosing, policies around owners being present during appointments, and disagreements with management and billing communication.

Reviews for Mountain River Veterinary Hospital

Note: Showing the 5 most recent Google reviews out of 636 we track in total. Recent reviews may not be representative of overall sentiment.

C M

1 week ago

latt hyde

1 week ago

⭐⭐⭐⭐⭐ Highly Recommended We’ve had our French Bulldog, Charlie, since he was a puppy. Unfortunately, within the first month of having him, he broke his leg. The veterinary team performed surgery and placed pins in his leg. Later, the pins began to work their way out, so they brought him back in, removed the pins, and continued his care. Charlie also developed a large swelling on his elbow, and they have worked with him through therapy and follow-up treatments. Throughout the entire process, the care and attention he has received have been outstanding. The front desk staff is absolutely amazing—friendly, caring, and always willing to help. The doctors have been knowledgeable, compassionate, and genuinely invested in Charlie's recovery. We are very grateful for everything they have done for our dog and would highly recommend them to anyone looking for exceptional veterinary care.

Matt klein

1 month ago

If you need a vet that will leave their post surgery patients neglected and laying in their own urine then you have come to the right place. Seriously, in what world is it okay to leave a surgery patient laying in their own urine?! They also won't care if you happen to lose employment over the post surgery complications that they caused. They only care about the money, not the innocent lives or the people responsible for them. My poor boy's legs and belly were dripping wet when I picked him up the morning after a TPLO surgery. He was completely scared of the two girls that came to my truck to get him... I have never seen him cower from anyone in his 10 years of life so that was very suspicious. He literally loves everyone, no exceptions! I was treated as an annoyance because I wanted him cleaned after his urine soaked bandage was removed. They completely wrapped and immobilized his leg instead of taping on a drainage bandage(since the urine soaked original had to be cut away)and I'm still watching him limp from the atrophy that caused. They prescribed the wrong dosage of his meds when he had a fever and abnormal swelling. I definitely should have went to the vet that did his first surgery, not one issue with them only speedy recoveries.

Rob Anderson

1 month ago

Their Boarding Services are amazing. Ashley was so Kind and caring for my dogs! She deserves a raise! Seriously the nicest and caring person I’ve met!

K Lee

1 month ago

I brought in my one year old corgi in March for her routine shots and rabies. They would not allow me to be in room with her which every vet I talked to afterwards thought this was absurd (even if it’s just a vet tech)! After I went home, I talked with billing manager about cost and that I wasn’t even allowed in the room with my dog. She was rude to me and sent me records of my dog. I called today to have appt for my 15 year old Aussie (who is dying) and they refused to have us anymore due to March visit. I was told that I was rude to the staff (which is a lie) because I only talked with the manager. I loved the staff and the doctors. I’ve been going there for 14 years and this is the treatment management gives me?! Update, May 11:: Turns out my corgi has kennel cough. Did they even give her the bordetella shot that I paid for, because I wasn’t even allowed in the room??? Also, the liver functions on my Aussie didn’t change after giving him their Hepato meds every month since August! Never going back!